Welcome to TelemedMX.com | Refund System

Our commitment to providing accessible and high-quality telemedicine services in Mexico includes ensuring a transparent and fair process for appointment cancellations and refunds. This policy outlines how we handle cancellations, refunds, and the steps you need to follow if you need to cancel your appointment.

Appointment Cancellations and Refund Policy

  • Cancellation Notice: To cancel an appointment and be eligible for a full refund, you must notify us at least 2 hours before your scheduled appointment time (3 hours before Hotel Consultation or Covid PCR Testing). This allows us to manage our doctors’ schedules efficiently and offer the appointment slot to other patients.
  • Late Cancellations: Unfortunately, if a cancellation request is received after the scheduled consultation time, we cannot offer a refund. We encourage our patients to inform us as early as possible if they cannot make their appointment.
  • Refund Processing: Upon receiving a valid cancellation request, we will initiate the refund process. Refunds will be issued through the same payment method used at the time of booking. Please note that cash refunds are not available.
  • Payment Gateway or Bank Delays: Please be aware that any delays in the refund appearing in your account due to payment gateway or bank processing times are beyond our control. We strive to process refunds promptly on our end.

Non-Refundable Situations

  • We are unable to process refunds or cancellations in the following situations:
  • The patient was not available at the time of the scheduled appointment.
  • Inappropriate behavior towards our medical staff during the consultation.
  • Refund requests made more than 2 days after the initial payment.

Required for Refund

  • Evidence of Payment: To process your refund, we require evidence of the original payment, including the transaction date and account details.
  • Account Information: Refunds will be directed to the account specified by the patient. It is crucial to provide accurate account information to avoid any delays.

Security and Privacy

  • At TelemedMX.com, we prioritize your privacy and security. All telemedicine consultations are conducted on secure platforms, ensuring the confidentiality of your medical information.

Refund Policy Changes

  • TelemedMX.com reserves the right to update this refund policy as necessary. The most current version will always be available on our website.
For questions or more information regarding our refund policy, please contact our customer support team. We are here to assist you 24/7. Updated 06 February 2024

Frequently Asked Questions

Can I request a refund for my Telemed Mexico services?

Yes, refund requests are accepted. Each case is individually assessed to ensure fair consideration.

What criteria are considered for refund eligibility?

Refund eligibility is determined based on the specific circumstances of each case. Valid reasons for refund requests are taken into account.

How do I initiate a refund request?

If you encounter any issues or have concerns about your payment, please reach out to our support team. They will guide you through the refund request process.

Is there a guaranteed refund for all requests?

No, we cannot guarantee automatic approval for all refund requests. Each case is reviewed, and decisions are made at our team’s discretion.

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