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Refund Policy

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Welcome to TelemedMX.com | Refund System

Our commitment to providing accessible and high-quality telemedicine services in Mexico includes ensuring a transparent and fair process for appointment cancellations and refunds. This policy outlines how we handle cancellations, refunds, and the steps you need to follow if you need to cancel your appointment.

 

Appointment Cancellations and Refund Policy

 

  • Cancellation Notice: To cancel an appointment and be eligible for a full refund, you must notify us at least 2 hours before your scheduled appointment time (3 hours before Hotel Consultation or Covid PCR Testing). This allows us to manage our doctors’ schedules efficiently and offer the appointment slot to other patients.
  • Late Cancellations: Unfortunately, if a cancellation request is received after the scheduled consultation time, we cannot offer a refund. We encourage our patients to inform us as early as possible if they cannot make their appointment.
  • Refund Processing: Upon receiving a valid cancellation request, we will initiate the refund process. Refunds will be issued through the same payment method used at the time of booking. Please note that cash refunds are not available.
  • Payment Gateway or Bank Delays: Please be aware that any delays in the refund appearing in your account due to payment gateway or bank processing times are beyond our control. We strive to process refunds promptly on our end.
 
Non-Refundable Situations
  • We are unable to process refunds or cancellations in the following situations:
  • The patient was not available at the time of the scheduled appointment.
  • Inappropriate behavior towards our medical staff during the consultation.
  • Refund requests made more than 2 days after the initial payment.
 
Required for Refund
  • Evidence of Payment: To process your refund, we require evidence of the original payment, including the transaction date and account details.
  • Account Information: Refunds will be directed to the account specified by the patient. It is crucial to provide accurate account information to avoid any delays.
 
Security and Privacy
  • At TelemedMX.com, we prioritize your privacy and security. All telemedicine consultations are conducted on secure platforms, ensuring the confidentiality of your medical information.
 
Refund Policy Changes
  • TelemedMX.com reserves the right to update this refund policy as necessary. The most current version will always be available on our website.

For questions or more information regarding our refund policy, please contact our customer support team. We are here to assist you 24/7. 

Contact TelemedMX

Please address comments or questions to us about this privacy policy via email at Info@TelemedMX.com. We are available every day (excluding holidays), from 8 am to 8pm CST.

www.TelemedMX.com
US Direct: 832-872-2904
Toll Free: 833-639-4638
MX Direct: 998-387-0004

Updated: July 30, 2024

 
 

Frequently Asked Questions

Yes, refund requests are accepted. Each case is individually assessed to ensure fair consideration.

Refund eligibility is determined based on the specific circumstances of each case. Valid reasons for refund requests are taken into account.

If you encounter any issues or have concerns about your payment, please reach out to our support team. They will guide you through the refund request process.

Not every ailment requires antibiotics. They aren’t effective against viral infections such as colds, flu, many types of sore throats, bronchitis, and some sinus and ear issues. In cases like these, our doctors might suggest a regimen focused on alleviating the symptoms of viral infections.

For a deeper understanding of antibiotics, visit the Center for Disease Control’s official website.

No, we cannot guarantee automatic approval for all refund requests. Each case is reviewed, and decisions are made at our team’s discretion.

Telemed Mexico was wonderful. The online consultation was smooth, and Dr. Villalon was very understanding and spoke excellent English. I received my electronic prescription by email. The service is very convenient and perfect for handling minor health issues without disrupting your plans.
Mihaela Pinzariu
The doctor was attentive and spoke excellent English. I received the consultation within the hour. The convenience of this service saved my vacation, and I wish it worked this way in the US. Highly recommend for fast and professional medical help.
Rodica Doru
I had excellent service from Dr Mariana, she called me within hours of my request and has kept in contact via WhatsApp to check in and monitor me over the next few days. She also sent brisk test forms and prescriptions. Really reassuring and helpful.
Zoë
Wow! I'm blown away by the level of professionalism and expertise exhibited by the doctors here. They took the time to understand my needs and provided personalized recommendations that exceeded my expectations. I'm thrilled with the care I received during my telemedicine appointment and will definitely be back!
Juan Jose Leyva Higuera
TeleMed Mexico was the hero who saved my 3‐week long work trip. During my first night in Guadalajara, I woke up with horrible night sweats that progressed into a full blown food poisoning episode. TeleMed MX was very responsive and I was seen over WhatsApp the same day. My doctor took the time to listen to my symptoms, asked great questions, and provided immediate guidance on how to manage my illness (shout out to Mariana Kai, MD 🤩) . I got my Rx and lab work referral via email immediately after my virtual visit. Just a quick trip to the lab and the pharmacy and I was all set. The MD even asked for my hotel address and directed me to a laboratory within walking distance. Finally, the two staff members I dealt with were fluent in English which greatly facilitated the process as I'm in town from the US. If you need virtual medical care, look no further.
Joel SC
Great care! They were very quick and friendly. It is unpleasant to get sick when traveling and they understood the problem, quickly got prescriptions and on the way to recovery.
Lee Buhler
A fantastic service which I couldn’t recommend more highly. A big thank you to Dr Luis Vargas. It’s very challenging getting sick in another country while on holiday where you don’t speak the language or know the medical system. My partner and I were able to book this service and speak with a Dr in less than two hours, got scripts, got our medicine - all sorted. The doctor spoke perfect English and understood completely what we needed.
C Pior
Found TeleMed quite by chance and very grateful for Doctor Mariana's prompt attention and follow-up. Her initial help and medications helped tremendously. Thank you so very much. -eliseo
eliseo gonzalez
I contacted TeleMed Mexico when I was sick. I spoke with a very nice doctor with an hour and when I couldn’t figure out how to get my prescription delivered they took care of it for me! Great experience!
Emily Margalit
Dr. Luis Vargas was very accommodating and the up most professional! He arrived within an hour of scheduling the appointment and treated my wife with the best attention and service! I would recommend him to anyone looking for the best concierge Dr. in the Cancun area!
Jeff Miele
Dr. Villalón was very nice and helpful, not to mention trilingual. I had an easy and good experience, I really appreciate the communication and how he listened to me. Wish it was always this smooth in the USA 🙂
Erica Oakley
Couldn't understand my lab results so I asked if they could help, gave me a call within 15 mins, explained the results and gave me an Rx as needed. Super good service. Would recommend!
Diordan Svelander
Great experience!! Friendly and knowledgeable doctor!! Treated my husband and I for two separate conditions.
Julia Alcantara
This service is the best! It was very quick and I was able to get help from the doctor. I highly recommend this company
Laura Ray
Great experience!! Friendly and knowledgeable doctor!!
nicu oprea
Telemed Mexico provides top-notch telehealth services that exceeded my expectations. It was easy to connect with doctor from my hotel...
June Fraser
Wonderful people who care. Thank you. Don't hesitate to use their service.
Mark
Good and fast service. They were really nice and supported me quickly.
Hannah Stoever
Super convenient, professional, and fast - highly recommended
Philip S
Telemed Mexico has exceeded my expectations with their outstanding telehealth solutions.
Ethel Lopez
A+++ I highly recommend, Telemed Mexico for anyone in need of reliable and convenient telehealth services...
Bassett Steven
Fast service and a knowledgeable doctor!
Amanda Smith
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