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FAQ

FAQs | We get these questions a lot. Here are our best answers...

What is Telemed Mexico?

Telemed Mexico is an establishd telemedicine/telehealth  practice located in Mexico. We offer medical services remotely everywhere in Mexico.  Our personalized hotel consultations can be scheduled at your Hotel in Cancun or Playa del Carmen. 

Types of medical conditions can be treated through Telemed Mexico?

Telemed Mexico’s doctors are qualified to provide medical care for a wide range of conditions, including urgent care, primary care, dermatology, STD/STI, Covid-19, chronic conditions, and written medication renewals. Personalized hotel medical consultations are available in Cancun and Playa del Carmen.

How do I schedule a Telemed Mexico appointment?

Same day, virtual medical consultations are always available online 24*7 at www.Telemedmx.com.  

Is Telemed Mexico's service covered by insurance?

Unfortunately, no.  Although, Telemed Mexico does not currently accept insurance, our consultations are transparent and affordable starting at $59USD for telemedicine/telehealth consultations, $175USD for hotel consultations.

Can Telemed Mexico's doctors write prescriptions for controlled substances?

No.  Our doctors can provide medically appropriate written medication orders during telemedicine/telehealth consultations.  However,  they cannot write any orders for controlled substances.

Are Telemed Mexico's Consultations secure and private?

Yes, Telemed Mexico uses a secure platform for all telemedicine/telehealth consultations.  We safeguard your privacy and the confidentiality of your medical information.

What languages do Telemed Mexico's doctors speak?

Telemed Mexico doctors are fluent in English, Spanish, and Portuguese. 

How much does a Consultation cost?

Telemedicine Consultations start at $59USD.

Hotel consultations start at $175USD.

Medication, lab work, or medical imaging are not included. 

What if I need medical care after hours or on weekends?

Telemed Mexico is always open and availabile.  You receive the medical care whenever and wherever you need it.  Same-day appointments are also available.

What technology do I need to use Telemed Mexico's services?

To receive telemedicine/telehealth care, all you need is a computer, tablet, or smartphone with a stable internet connection. We use a secure a platform for all telemedicine appointments.

How long does a telemedicine appointment with Telemed Mexico last?

Telemedicine/Telehealth consultations typically last 15 minutes, although the length may vary depending on the complexity of the medical issue.

Can I use Telemed Mexico's services if I don't live in Mexico?

Yes, our telemedicine/telehealth consultations are available to anyone, regardless of their location. As long as you are physically located in Mexico, you can receive virtual medical care.

Are Telemed Mexico's services available to patients in the United States?

Unfortunately, our telemedicine/telehealth consultations are not available to patients physically located outside of Mexico.

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