What payment methods does Telemed Mexico accept?
You can use the following cards:
This feature is only available for individuals in the Country of Mexico.
If you are present anywhere in Mexico, you can access an online doctor visit by visiting our website at https://www.TelemedMx.com.
Prescriptions are sent to the patient following the telemedicine consultation. The patient can use the prescription at any physical pharmacy location of their choice and paid for at the pharmacy.
Prior to confirmation of appointment using our online booking service, payment can be made using Mastercard, Visa, American Express, and Discover.
Any additional services, labwork, or medical imaging will be managed outside of TelemedMx.com.
If your issue is related to one of the visit types listed, select that visit type. You can discuss the specifics of your issue during the visit with a medical provider.
However, if you don’t see the condition that you are seeking treatment for, please contact us through our Contact Us page to discuss your options.
If this is an emergency, please visit call your local emergency services or visit the nearest hospital.
Yes, you can schedule appointments with specific doctors or use the same doctor in the future. Please contact us for further information.
You will receive an email notification about your visit status along with communications from clinical staff.
Yes. You can reach out to the doctor again if you have additional questions. The doctor will provide their contact details at the time of appointment.
After the visit is completed, the prescription will be sent to the patient immediately.
Please take the prescription to the pharmacy of your choice.
The medical team typically responds within 1 hours 24 hours a day and 7 days a week.
If you want to cancel a visit that has not been submitted yet, please use the Contact Us page to request the cancellation.
It is common to be seen by a medical provider within 2 hours, though wait times can be longer nights (after 8 pm Cancun Time) and weekends. For more information about wait times, click here.
Your medical provider will send you a message when they are ready to see you.
If you missed the video chat link, simply log back in and send a secure message letting the clinical team know that you are ready to chat. For help doing that, click here.
For more information on video chats, click here.